OurGemsRock Jewelry and Paintings, is an independently run business. Every item I ship has passed through our hands several times to ensure it is exactly as it should be. Each item is handcrafted. Many of our items are built after you place your order.  This allows us to build each product as the customer requests.  Please feel free to reach out about specific sizing or questions about stones and material used.  I want this to be a piece of art that fits and bring you exceptional joy.  Please allow a little extra time for your handcrafted items to be prepared and shipped to you.

SHIPPING

We do not ship everyday so please allow 1-4 days to ship your items. I will do my best to ship your item as soon as possible. If you need an item before a certain date, please send me an email.  I will do my best to accommodate your requests as I am able. Please be aware that many of my items are built to order.  You will receive an email once your package ships. If you are having issues with a package, please check with your local post office before contacting. They typically have more information than I do.

If you would like to ship your package with insurance, please email us at Ourgemsrock@ourgemsrock.com

INTERNATIONAL SHIPPING

Please note that currently international orders are being delayed due to the ongoing pandemic.  Some areas have stopped guaranteeing delivery all together.   I do not offer any additional insurance for international orders. I would check with your local post to be aware of your current situation.  Customers are responsible for international duties, taxes and refused shipping charges. Once an item is shipped, I cannot be held responsible for lost international packages.

RETURNS AND EXCHANGES

I want you to love your jewelry! If for any reason you don’t, please email me at: Ourgemsrock@ourgemsrock.com

If your item is a part of a collection that is made to order (meaning the stone or materials used were chosen by you), the item was made to a size we do not offer, or the item was changed in anyway at your request, we will refund the item minus all shipping fees as well as a 25% restocking fee.

Some items are considered custom made and cannot be returned/refunded. Please feel free to reach out prior to purchasing if you are concerned this may include an item you would like to purchase. 

All other items that are not made to order can be refunded. Please note that you must reach out to us within a week of receiving your item, and the item itself must be returned to us within 30 days of purchase. All items must be unworn and in good condition. We do not offer return shipping costs unless there was a mistake on our part.